Frequently Asked Questions
Your guide to a Hatke shopping experience
How long does it take for my order to be delivered?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking ID via email and SMS to monitor your delivery in real-time.
What is the return policy for electronic gadgets?
We offer a 7-day replacement policy for manufacturing defects. Please ensure the product is in its original packaging with all accessories and the invoice intact to process your request.
Are the products sold on The Hatke covered under warranty?
Yes, all our electronics come with a standard manufacturer warranty ranging from 6 to 12 months, depending on the specific brand and product category.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes across India.
Can I cancel my order after it has been placed?
Orders can be cancelled through the 'My Orders' section as long as the status is not 'Shipped'. Once an item is dispatched, it cannot be cancelled but can be returned upon delivery.
Are the electronics on your site authentic?
Absolutely. At The Hatke, we source products directly from authorized distributors and brands to ensure that every item you receive is 100% genuine and original.